The privacy policy’s sharing section must explicitly state: “Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”
SMS TERMS & CONDITIONS:
SMS Communication Terms of Service MUST be included in the privacy policy or as a separate document. If the customer has a Terms and Conditions page, this information should be included there, and not in the privacy policy.
The Terms & Conditions MUST include the following:
SMS Terms & Conditions
SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from Beacon of Hope Counseling, you may receive messages related to the following (provide specific examples):
Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread; instead, make sure the customer adds the matching use cases to this portion of the Terms info}.
Example: “Hello, this is Kelly from Beacon of Hope counseling, your child has an appointment tomorrow at 4:00 p.m. if you need to change or cancel the appointment please call the office at 910-859-8166 or email us at BeaconofHopenc@gmail.com. text STOP to opt out of text messaging. Reply stop to opt out.
Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].
Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method:
You may opt in to receive SMS messages from Beacon of Hope Counseling in the following ways (This is an example. Please include the method used.)
Verbally, during a conversation
We get consent verbally by asking “Do you agree to receive customer care text messages from Beacon of Hope Counseling. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://beaconofhopenc.com/wp-content/uploads/2018/02/privacy-policy.pdf to see our privacy policy and https://beaconofhopenc.com/wp-content/uploads/2018/02/privacy-policy.pdf for our Terms of Service.”
Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://beaconofhopenc.com
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our [https://beaconofhopenc.com/wp-content/uploads/2018/02/privacy-policy.pdf and https://beaconofhopenc.com/wp-content/uploads/2018/02/privacy-policy.pdf pages
Message frequency may vary.